Yes - I am complaining to the club over the misleading advertising…

The advertising blurb “guaranteed” a ticket for the match pick but in the small print (“FAC”) this was restricted to “first come, first served” which IMHO constitutes a material fact that potentially allows me to cancel the contract.

Also not 100% sure but believe under one of the EU laws not yet cancelled I have a 14 day cooling off period to get my money back simply as I’ve changed my mind under distance selling!

The clubs system is still appalling- whilst it took 18 minutes to get through the queue (which is random) it then only allows you to select a match pick if you log on but doesn’t tell you to do so before you start and then the access is a tiny arrow beneath the game you pick.

Interested to hear the views of any legal experts on this.

The complaint will be winging its way to the club later!

Posted By: Ruttles on June 28th 2023 at 10:19:57

Message Thread

Grrrr, Ipswich away... (NCFC) - neverblue, Jun 28, 09:57:53
- Yes - I am complaining to the club over the misleading advertising… (NCFC) - Ruttles, Jun 28, 10:19:57
  - Think it's always been clear there are a limited no. of match pick tickets per away match (NCFC) - SimonOTBC, Jun 28, 11:17:44
    - I think it has (NCFC) - BungysPie, Jun 28, 13:10:00
      - Yes, exactly (n/m) (NCFC) - SimonOTBC, Jun 28, 14:02:14
  - You're guaranteed a ticket for the match you select (NCFC) - CWC, Jun 28, 11:17:23
    - membership renewal blurb has... (NCFC) - Ruttles, Jun 28, 11:35:29
      - What could "successfully" otherwise mean in that context? (NCFC) - SimonOTBC, Jun 28, 12:27:50
      - Yes that's exactly how 'successfully' works there (NCFC) - CWC, Jun 28, 11:43:16
  - Pretty sure they will just let you cancel your membership….. (NCFC) - Superstar D J, Jun 28, 10:25:57
    - The whole point of these memberships was to extract extra money from their most loyal fans (n/m) (NCFC) - Jim, Jun 28, 11:37:19
    - If you think the club would prioritise rewarding loyal fans over making a quick pound note (NCFC) - Only1Doherty, Jun 28, 10:28:53
      - Thank you Kensall. Still screwing NFC fans. (n/m) (NCFC) - Henclrikus, Jun 28, 10:30:13
      - I don’t think that at all. That’s how it used to work for many a season…. (NCFC) - Superstar D J, Jun 28, 10:29:57
        
        I see it more as a perk of being a member (NCFC) - SimonOTBC, Jun 28, 11:19:19
        
        Nobody beyond group 1 likely to get one though (n/m) (NCFC) - Jim, Jun 28, 11:38:13
        
        Maybe a few in group 2 (n/m) (NCFC) - Jim, Jun 28, 11:38:25
        
        Well yes, but that's how it should be, isn't it? (n/m) (NCFC) - SimonOTBC, Jun 28, 12:23:15

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