You own a Michelin restaurant which you have invested more than most of your competitors

Your chefs keep burning steaks and your waiters keep spilling the soup. For at least four months the same thing happens ..your customers are pissed off and you lose your Michelin star.

The manager regularly blames the chefs but assures you it will get better. "We will get our star back" he says. "We just have to go again."

One week out of the blue your customers hail a fantastic meal which they rave about on Trip advisor. Everyone lauds the delectable dishes and thinks .. maybe just maybe these chefs do know how to cook quality food.

Sadly the very next week the restaurant returns to its tired old ways - tables are double booked, dishes are sent back and the roof starts to leak.

Your Trip Advisor reviews slide again but you feel content with the knowledge that you do have the worlds first tv which shows customers exactly how the Soufflé cooks in the Smeg oven.

Occasionally to jazz up the menu the manager takes the linguine and replaces it with tagliatelle. He knows he has some out of date spices in the back of the cupboard and a bad egg but he thinks he can cobble a dish together which may taste ok.

His stubbornness leads to a tactic of serving the same dishes week after week, despite his customers becoming disillusioned and disgruntled.

Despite the continued dissatisfaction and terrible reviews by ugly Jay Rayner in the Guardian you remain happy how resilient your manager is .....and that makes you proud .. very proud.

Posted By: Gob on a Stick, Feb 19, 11:52:29