The painful online Sky Chat process (if you can be arsed)

Sky Chat Bloke:: Hello, you're chatting with Sky Chat Bloke:, a Sky advisor, may I take your name please?
You: Hi Sky Chat Bloke:, my name is Benjamin Evans
Sky Chat Bloke:: Hi Benjamin. How are you today?
You: I'm good thank you.
Sky Chat Bloke:: Glad to hear that, How can I help you today?
You: I have been offered the following deal from Virgin and am thinking of switching to Virgin, unless Sky can offer something similar:
You: 1TB HD Tivo Box Second HD Box for another room No multiroom subscription Phone 60mb Broadband Free installation and set up Half price for 6 months Sky Sports half price for 6 months
Sky Chat Bloke:: Can you tell me the cost of the pack?
You: ?22.50 for 6 months then ?45 a month after that.
Sky Chat Bloke:: Is the line rental included in the above cost?
You: No line rental is ?13.50 a month.
Sky Chat Bloke:: Ok
Sky Chat Bloke:: So, other than this, is there anything else that is making you to want to cancel your Sky?
You: No - everything else is fine - just too expensive.
Sky Chat Bloke:: How much are you paying to Sky at the moment?
You: ?53 a month with no second box, no multiroom, no phone, no broadband.
Sky Chat Bloke:: Ok
Sky Chat Bloke:: Are you sure that you are getting the Sky Sports with the above pack?
You: Sky Sports is half price for the first 6 months - ?12.50 a month.
Sky Chat Bloke:: Okay, ?22.50(basic pack) + ?12.50(Sports pack) + ?13.90 (line rental) = ?48.90 Is that correct?
You: Yes - but includes 60mb broadband, free second recordable HD box and free multiroom with Free installation and set up.
Sky Chat Bloke:: Ok
Sky Chat Bloke:: So the Cost after the 6 months would be ?83.90 a month right?
You: ?58.90 without Sky Sports
You: User Posted Link
Sky Chat Bloke:: Okay, are you getting the M+ Pack for TV?
You: M+?
Sky Chat Bloke:: There are 3 packs available with Virgin media, Xl, L, M+
You: It's the Premiere Collection on the link I sent you.
Sky Chat Bloke:: Ok
Sky Chat Bloke:: Just checking that for you now.
Sky Chat Bloke:: It is the XL pack.
Sky Chat Bloke:: Sky?s Entertainment Extra pack has 93 Pay+ 240 free TV channels. Competitor?s XL pack has just 175 channels.
Sky Chat Bloke:: Sky Atlantic is exclusive to Sky customer.
Sky Chat Bloke:: Sky's unlimited broad band has no fair usage policy and Sky will never manage traffic and where you are planning to move operates a traffic management policy at peak times.
Sky Chat Bloke:: Sky?s standard contracts are for 12 months, Competitor?s best advertised deals are on 18 months contract.
Sky Chat Bloke:: Sky?s line rental is ?12.25 a month whereas their line rental is ?13.90
Sky Chat Bloke:: With us you can create as many wireless networks as you want and we will not lower your Speed.
Sky Chat Bloke:: Have you checked the similar pack's cost with Sky?
You: How much would Sky charge for a second HD+ box, multiroom, broadband, phone etc?
Sky Chat Bloke:: lets check for you.
Sky Chat Bloke:: Are you logged in to your Sky account online?
You: yes
Sky Chat Bloke:: Great!
Sky Chat Bloke:: Can you please help me with your Post code and house number to check your address for broad band availability?
You: NR 1 2ps NUmber 24
Sky Chat Bloke:: Just checking that for you now.
Sky Chat Bloke:: Do you see an upgrade tab there?
You: yep -it says an extra Sky+HD box would be an extra ?10.25 a month and multiroom an extra ?10.25 a month
Sky Chat Bloke:: You need to select the free Sky HD box for the multi room
Sky Chat Bloke:: It will be ?10.25 a month extra.
Sky Chat Bloke:: Sky Broadband Everyday Lite and Unlimited are available at your address..
You: I want a second recordable box like Virgin offer - a Sky+HD box which costs ?199 plus ?60 set up plus ?10.25 a month
Sky Chat Bloke:: Ok
You: I don't think Sky can offer that so will ring up to cancel
Sky Chat Bloke:: Please look at the Sky+ HD Box or the TB box for the main room.
You: We already have a Sky+HD box in the main room. The Virgin offer includes a second recordable HD box and free multirrom.
Sky Chat Bloke:: I understood that but can you please check the Sky + HD 1TB box cost for the main room for me?
You: ?49 plus ?60 set up and ?10.25 per month multiroom.
You: The second virgin HD recordable box is free, with free set up and free multiroom
Sky Chat Bloke:: I would like the cost for the Main Room Box please.
You: I already have a main room box
Sky Chat Bloke:: I would need the Cost for the Box to upgrade to the 1 TB Box.
You: So you work for sky and you don't know the costs? Tell me where to find it on the website and I'll look it up for you.
Sky Chat Bloke:: I do know the cost but the offers and prices do depend on the account's tenure and packs available in the Sky account.
Sky Chat Bloke:: Please click on the Upgrade tab and then Boxes.
You: OK - to upgrade my main room box to Sky+HD 1TB it says would be ?49 then ?10.25 a month for multiroom.
Sky Chat Bloke:: Okay, does it includes the HD pack or without the HD Pack?
You: With HD
Sky Chat Bloke:: So the ?10.25 is for the HD pack or multi room?
You: Multiroom
Sky Chat Bloke:: Thank you.
Sky Chat Bloke:: Do you make calls during the day time or just evening and weekends?
You: Mostly evenings and weekends.
Sky Chat Bloke:: Okay.
Sky Chat Bloke:: Sky Talk Freetime is our free evening and weekend call plan that offers FREE calls to any 01, 02, 03, 0870 and 0800 number from 7pm to 7am, Monday to Friday and all weekend. The calls made in these times are free for up to 1 hour. You can also call Sky contact centres free of charge from the landline at anytime of the day, evening and weekend
Sky Chat Bloke:: Our line rental is ?12.25 a month.
Sky Chat Bloke:: What do you use broad band for? Browsing, downloading or online gaming and streaming?
You: Ok - so how much would Sky charge me for: a second Sky+HD box, installtaion, multiroom, phone and broadband?
Sky Chat Bloke:: Lets me complete the profiling part and build a pack for you so that I can give you the cost.
You: ok
Sky Chat Bloke:: What do you use broad band for? Browsing, downloading or online gaming and streaming?
You: Browsing mainly - not much downloading or streaming
Sky Chat Bloke:: Ok
Sky Chat Bloke:: You can go for our free broad band.
Sky Chat Bloke:: Sky Broadband Everyday Lite, is ideal for a very light user. At a cost of ?5.00 per month (Without Sky Talk) or FREE (With Sky Talk) you get a usage limit of 2GBs per month. Not only will we send you a FREE Wireless Router worth ?50.00 but on top of that we will throw in McAfee Internet Security for 3 months (?3.00 per month thereafter should you wish to continue using this) and give you up to 10 email addresses with 10GB email Storage.
Sky Chat Bloke:: We have 6 months Broad band unlimited for free and ?25 M&S Vouchers when you book it online.
You: Great - how much is the total cost?
Sky Chat Bloke:: To be frank, only you can see the Multi room box and installation cost.
You: So you can't give me a price?
You: Why didn't you say that at the beginning rather wasting half an hour?
Sky Chat Bloke:: I can give you the pack cost that is the subscription cost but the box and the installation cost if any is on your screen.
You: It's ok - I've worked it out on the website. One off cot is ?111.18 plus ?75.50 a month.
You: Virgin is cheaper
Sky Chat Bloke:: Have you added the HD pack?
You: That will be even more then
Sky Chat Bloke:: You will be paying ?5 for the TiVo function for the multi room?
You: haha! ok I'll add a fiver to the Virgin bill - still miles cheaper!
Sky Chat Bloke:: Ok
Sky Chat Bloke:: You will be removing the Movies pack from your Sky subscription?
You: I won't need a sky subscription - I'll be switching to Virgin
Sky Chat Bloke:: I am comparing the TV pack trying to build the pack that you are interested in.
You: I've worked it out online - see above
Sky Chat Bloke:: Okay, let me see what best I can do for you today.
Sky Chat Bloke:: Okay, let me get the access to your account for my better understanding.
Sky Chat Bloke:: To access your account details, I will need to ask you some security questions. If, for any reason, this chat ends before we finish our conversation today, any options we discuss but that haven't yet been confirmed, won't be placed on your account. Please contact us back if this happens, and we can make sure you get the best option for you. Is that ok?
You: Don't add anything to my account. Security questions are fine.
Sky Chat Bloke:: Yes, I won't make any changes on your Sky account without your permision.
Sky Chat Bloke:: Please confirm the full name/surname for the account along with the home address including postcode.
You: Mr Benjamin Evans, ???????????????????????????????????????.
Sky Chat Bloke:: Are you the account holder?
You: Yes
Sky Chat Bloke:: Great!
You: Brilliant!
Sky Chat Bloke:: Please also confirm the first and last characters from the password on the Sky account. This is not your MySky password and please do not supply your password in full. Please also confirm the e-mail address for the account.
You: Not sure I know what that is
You: ben@eclipse-design.co.uk
Sky Chat Bloke:: Ok
You: ??????????
Sky Chat Bloke:: Please would you confirm the last 2 digits of your bank account number?
You: ????????????
Sky Chat Bloke:: Excellent!
Sky Chat Bloke:: Thank you for confirming those details, please bear with me a moment while I access your account and get the information I need.
Sky Chat Bloke:: Just to let you know, there is a short survey to express your views and thoughts on the service you have received today. This can be completed by clicking the ?End Chat? button after you come to the end of this chat with me.
Sky Chat Bloke:: Ok, I can see that you currently have the Entertainment Extra with Sports. You also have the Sky+ Sky+HD box, HD, Anytime+ and with this package you also have access to our FREE online Sky GO service.
Sky Chat Bloke:: Does that sound familiar?
You: Yes
Sky Chat Bloke:: Great!
You: Brilliant!
Sky Chat Bloke:: I can also see you have been with us for more than 12 years and on behalf of Sky I would like to thank you for your loyalty.
Sky Chat Bloke::
Sky Chat Bloke:: Will you be getting the HD pack from Virgin?
You: Yes - it's included in the price
Sky Chat Bloke:: Can you please check and let me know how many HD channels are included?
You: 24
Sky Chat Bloke:: Okay, at the moment you have 50+ HD channels.
You: yep
Sky Chat Bloke:: I will help you with the cost breakdown now.
You: Most of which we never watch
Sky Chat Bloke:: So, will it do without the HD pack for you?
You: No
Sky Chat Bloke:: You will still get the 6 freeview HD channels.
You: Mate - this is taking ages - all I need is a price
Sky Chat Bloke:: Ok
Sky Chat Bloke:: Package Summary:
Sky Chat Bloke:: =================
Sky Chat Bloke:: ?24.25 Entertainment Extra
Sky Chat Bloke:: ?21.00 Sky Sports Pack
Sky Chat Bloke:: ?10.25 HD Pack
Sky Chat Bloke:: ?10.25 Multiroom 1
Sky Chat Bloke:: ?12.25 Sky Line Rental with Talk Freetime
Sky Chat Bloke:: ?00.00 Broadband EverydayLite
Sky Chat Bloke:: Your total monthly fees would be ?78.00 a month.
You: How much for the second box and set up fee?
Sky Chat Bloke:: The multi room subscription cost is included in the above cost and the Box and installation cost would be available on your screen once you add it to your basket.
Sky Chat Bloke:: Just click on add and you will get the cost there.
You: Ok - so Virgin is cheaper - thank you for your time.
Sky Chat Bloke: Let me give it a last chance to see what best I can do for you.

Posted By: malkybarkid on August 15th 2012 at 16:02:15

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